Payer Submissions with unsupported 275 Transactions and that do not accept Faxes

When the trading partner is not set up for 275 transactions, and the payerFaxNumber is not present, it means that they do not support faxing documents at all. Mailing the attachment document is the only option. Print the document in the highest quality possible, and mail it to the payer if payerAddress information is present.

File formats supported by Batch medical attachments

Our Attachments Submission API supports the following formats for 275 attachments: JPG, TIF, TIFF, PDF, JPEG, and PNG. Payers provide varying support for these formats. Consult your Optum representative to determine which formats your payers can work with.

Our attachment solution includes workers’ compensation attachments and medical attachments. Any receiver who does not support electronic attachments will receive the documentation through fax or mail.