Change Healthcare Medical Network APIs support a significant troubleshooting feature called metadata. API users do not need to enable this capability; it is automatic and has no effect on information in any medical transaction. If you encounter any issues with a transaction and need to work with CHC technical support, give the values provided in the `meta` object to the CHC representative.
Give this entire object to CHC support for troubleshooting. All values listed in the meta object are automatically taken from the API request header or from the secure token. If they appear, consider the IDs in the metadata object as a hierarchy from less specific to most specific: submitterId as least specific; the senderId denoting the API customer; and billerId as the customer medical department that is responsible for the billing. ApplicationMode describes the operating environment, which for API customers will either be Production ("prod") or Sandbox.
Claim Reference information
The primary elements of a medical claims submission response consist of the aforementioned meta object, and a claimReference object. It contains a number of tracking values. You can expect to see results similar to the following:
The first response you get back from the clearinghouse doesn't indicate whether the claim is being paid; it indicates that the clearinghouse has accepted the claim and is getting ready to forward it to the payer.
claimReference is the response's main object. Key values include the following:
customerClaimNumber - An additional claim tracking number assigned by the CHC clearinghouse.
submitterId - Describes the entity that submitted the claim. Value is in Loop 1000A, element NM109.
patientControlNumber - echoes the Patient controlNumber back from the original request.
timeOfResponse - the date and time of the response from the clearinghouse.
formatVersion - describes the X12 EDI version to which the claim conforms.
claimType - will be "PRO" for Professional or "INST" for Institutional.
rhClaimNumber - unique claim number to track the claim at the CHC clearinghouse. You can use this value to search for the claim in ConnectCenter and check for updates.