What does an OOV_VALUE error mean?

You encounter this message when the AI model does not recognize the tradingPartnerServiceId, or payer ID. It's possible that the Payer ID isn't part of the Change Healthcare payer list, or there may be a missing or extra digit or an incorrect digit in the Payer ID that's been submitted. Here is an example:

{
    "requestId": "47e45430-197b-11eb-9556-7dd84cdaa761",
    "modelVersion": "0.14.7",
    "claims": [
        {
            "claimId": "000000001",
            "errors": [
                {
                    "code": "OOV_VALUE",
                    "detail": "payerId"
                }
            ]
        }
    ]
}

You'll receive this error whenever you have an incorrect Payer ID/tradingPartnerServiceId.

It may also indicate that the Claims Lifecycle AI model is not trained on that Payer ID, and does not support the specified medical service for that payer ID. The API does not maintain a historical list of Payer IDs and thus occasionally may not recognize a specific Payer ID.


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