ConnectCenter FAQs

How can I access the ConnectCenter?

You will get access to the ConnectCenter when you contract with us.

What are the steps to get the access for demo ConnectCenter?

The demo version of the ConnectCenter site is typically reserved for internal users only. When using the Eligibility API for testing in the sandbox, you can edit the request body and send it to the API engine to view what kinds of responses you will get. You can use the these values as the tradingPartnerServiceId (this is the Payer ID; this will vary based on the payer you want to connect to) to change the responses. These range from a canned response that returns a single coverage plan, Low Deductible High Premium with many different copayments, and even sample responses for Humana along side multiple other payers.

Testing claims in the sandbox is limited to the predefined data values but in production, you have the ability to submit test transactions through two methods:

  • The first would be, to send the value of '9496' as the tradingPartnerServiceId, this would allow for a claim submitted with live data to run through clearinghouse edits without being submitted to a payer.
  • The other option would be, to add a value of "usageIndicator":"T" to the claim; this would allow you to test against different tradingPartnerServiceIds and any payer-specific edits they may have.
  "controlNumber": "000000001",
  "tradingPartnerServiceId": "9496",
  "submitter": {

How do we present ConnectCenter in an iframe in our site?

There is no iFrame capability for ConnectCenter right now. If you want to give your customers access to ConnectCenter, let us know during your implementation and we will set it up accordingly.

What is the difference between the Change Healthcare Payer List, Revenue Performance Advisor Payer List, ConnectCenter Payer List, Change Healthcare Attachment Payer List?

Each of these payer lists represents different products or services that customers can purchase from Change Healthcare. There are plans to consolidate all of the payer lists but that will not be available for some time. The payer lists may have some overlap but customers should only use the payer lists for the products/services they are contracted or testing with.

  • Change Healthcare (also internally known as Legacy Change, Emdeon, or Ark) payer list is for our Submitters who are given a 9-digit submitter ID, and typically do not utilize APIs to submit their transactions. If you have a 6-digit submitter ID, you will want to use the below mentioned ConnectCenter payer ID.
  • Revenue Performance Advisor (known internally as RPA or Capario) is another product that has a specific payer list for users of that product. Change Healthcare Attachment is a payer list for customers who are sending attachments through Change Healthcare.
  • ConnectCenter (aka Legacy Relay Health (LRH) payer list is a portal for our customers who are utilizing our Clearance or Assurance solutions. When you log into ConnectCenter it does show all payer lists so that may be what you are looking for (Payer tools >> Payer Search). If you are using our APIs for Claims and Eligibility you will want to use the ConnectCenter payer list.

When doing a payer search (accessed via Connect Center > Payer Tools > Payer Search) and selecting for Claims and Eligibility products, I get 3 different IDs. These are CPID, Real Time ID, and Payer ID. Why are they not particularly unique?

  • The CPID is for claims process only. We have this unique identifier that is setup to process claims with payers. Per the Claim type column, you can tell if it is a Professional CPID, or an Institutional CPID. You should use that for submitting the claim, the Trading Partner Service ID Field.
  • Eligibility or Claims status uses the Realtime Payer ID.
  • The Payer ID is found on the back of the insurance card. If it is not available, you can use the Realtime Payer ID.

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