How do I enroll so my payer accepts my eligibility requests?

Some payers require NPI enrollment before they will process eligibility requests and send responses. For the list of payers who require enrollment, please refer to the payer list on ConnectCenter.. You will need to log in to access this information.

You send the National Provider Identifier (NPI) in all Eligibility requests. Each NPI to be sent in Eligibility requests may need enrollment. An office can enroll one NPI and use that NPI for all requests in their office, or they can enroll additional NPIs.

For more information, your Change Healthcare implementation analyst will be able to help.